1. Introduction
At Master Notion, we strive to provide high-quality digital content, guides, and templates related to Notion app and Notion web. Our Return & Refund Policy outlines the terms under which users may request refunds for digital products or services purchased through our website.
By purchasing any digital content or service from our Website, you agree to this policy.
2. Eligibility for Refunds
Due to the nature of digital products, refunds are only issued under specific circumstances:
If you were charged incorrectly due to a technical issue.
If the purchased content is inaccessible due to a fault on our end.
If the product description misrepresented the actual content provided.
If there was unauthorized payment activity on your account.
Refund requests that do not fall under these conditions will be reviewed on a case-by-case basis at our sole discretion.
3. Non-Refundable Items
We do not offer refunds for:
Change of mind or personal preference.
Accidental purchases.
Partial use of a digital product. If you have accessed or downloaded a significant portion of the content, refunds may not be granted.
Failure to read product descriptions. Users are responsible for reviewing product details before making a purchase.
Limited-time or promotional offers. Special discount purchases may not be eligible for refunds.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
Provide proof of purchase, including your transaction details and order confirmation.
Clearly explain the issue and the reason for your refund request.
Allow up to 7 business days for our team to review and process your request.
If your refund request is approved, the amount will be returned to your original payment method within 5-10 business days depending on your bank or payment provider.
5. Processing Time
Refund review period: Up to 7 business days after submission.
Refund processing period: Up to 10 business days after approval.
If your refund is delayed, please check with your bank or payment provider.
6. Refund Denials
Your refund request may be denied if:
The request does not meet our refund eligibility criteria.
You fail to provide sufficient proof of purchase or details regarding your claim.
The product was already accessed, used, or downloaded in full.
You previously requested multiple refunds, indicating misuse of our policy.
7. Chargebacks and Disputes
If you file a chargeback with your bank or payment provider before contacting us, we reserve the right to suspend access to your account and future purchases.
Users who initiate fraudulent chargebacks may be permanently banned from using our services.
We encourage customers to first resolve disputes directly with us to avoid unnecessary delays.
8. Policy Changes
We may update this Return & Refund Policy at any time. Any significant modifications will be communicated via a notice on our Website. Continued use of our Website after changes constitutes acceptance of the revised policy.
9. Contact Information
If you have questions regarding refunds, please contact us at:
Address: 3202 Conway Rd, Orlando, FL 32812, USA
Phone: +1 (407) 457-8250
Email: [email protected]